Subscription, Billing & Service

Here's the straight story on what the service costs, how billing works, and what we do when something needs attention. The short version: your first year is included, it's one flat price after that, and we're easy to deal with on payment.

What the Service Costs#

The cellular service is included in the first year — it's part of the purchase. After that it's $75 per year per hub, which most guys tell me is pretty reasonable.

If your system runs on a gateway instead of a hub, the gateway has its own service subscription of $250 per season per gateway — and just like the hubs, your first season is included.

Either way, our cellular is flat and all-inclusive: one seasonal price per hub ($75) or per gateway ($250), with no per-node or per-device fees. Adding nodes later doesn't add a dime to the service bill.

When and How You're Billed#

Around December / early January, heading into the next season, we send out the service invoices for the new year. We email everybody, and there's also a link to your invoice right in the web app that stays there until it's paid.

If you buy mid-year, you won't see your first invoice until the December after your included year is up. Any device we ship has its subscription marked paid for the upcoming season and stays active through that season — so you wouldn't owe the $75 service until the season after your included one.

Out of the Box: Already Activated#

They come activated already, with cellular live the moment they leave here. As soon as it shows up at your door, you can turn it on, activate it, claim it, and go play with it — even in the summer before the season starts. Set it up at home to get familiar with it, or take it straight out to the bush to confirm connectivity right away.

Between Seasons#

The device stays active all year, not just sugaring season — it keeps functioning in the off-season. To stretch the battery during long freezes or the off-season, you can drop it into a sleep mode under device settings; it'll last a couple weeks on "Normal Sleep."

If a device has been sitting unused for a while, we re-activate the seasonal service on our end — the SIM re-activates, and it typically reconnects within 10–20 minutes once powered on. Just reach out when you're ready for the season.

And your history isn't lost between seasons: we keep full data retention, data exports are available on request, and we're rolling out exports directly in the app.

How to Pay#

Either way works:

  • Mailed check (preferred). Make it out to Maple IoT Solutions LLC and mail it to N8408 Muirfield Way, Menasha, WI 54952. We ship as soon as the check clears.
  • Credit card. We'll send you a secure pay link.

Need a little time? We're flexible on terms — some orders run Net 7 or Net 30, and for larger balances I can set up a few months of payments. Just ask which is easier for you.

Warranty, Repairs & Software Updates#

Every hub and node is covered by a 1-year warranty. After that first year, any repair — up to and including a full replacement — is covered by a single low, fixed per-device cost (per hub or per node), so you're never guessing what a fix will run.

Most issues we can diagnose over email or phone first — often it's a settings switch, a wiring or sensor issue, or the unit just needs a charge. If a unit truly needs to come in, we recondition it here in Wisconsin and send it back, or ship you a replacement.

As for software: you don't have to do anything. Updates are pushed over the air automatically — when a device connects, it applies our latest software on its own, and we roll fixes out to the whole fleet. So when we identify and fix something in software, your devices pick it up without being sent in. For example, we've resolved bugs like a relay not switching with a fleet-wide update rather than shipping anything back.

FAQs

Yes. Any device we ship from here forward has its subscription marked paid for the upcoming season, and it ships with cellular already active — so you can set it up at home to play with it or put it in the bush to confirm connectivity right away. It stays active through that season, and your first $75 service invoice won't come until the December / early January after your included season.

The invoice goes out in December / early January by email, and the link to it sits right in the web app until it's paid. After that there's a grace period where everything keeps running as normal. If the invoice still hasn't been paid past that window, the device's cellular service is suspended until it's caught up — nothing is lost, and as soon as you pay we reactivate the service and it reconnects within 10–20 minutes. If you need more time, just reach out — we're flexible.

It can. Our original devices only support AT&T or T-Mobile — they can't connect to Verizon towers. If your bush is in a Verizon-only area, an older unit won't test well there, and you'd want newer hardware for an adequate test. Newer hardware handles more carriers.

Our quotes are in US dollars (that's on us if it isn't clearly called out). At checkout it converts to Canadian dollars and takes a credit card. For Canadian orders we ship through our Ontario distribution partner, who completes final delivery to you, and the cellular monitoring works the same as in the States. Tell us roughly where you are and what your setup looks like, and we'll get you a quote and coordinate delivery.

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